+60172881735
support@glogc.com
Malaysia - Selangor
Contact Us
DELIVERY, CANCELLATION, AND REFUND POLICY
If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at zipking@glogc.com Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment
Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfill our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:
  • Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
  • Credit card refunds services, refunds will be sent to the card-issuing bank.
  • Every Refund process will be deduct a 10% processing fees
  • Premium Account refund will take up to 3-6 months upon approval
Kindly contact your card-issuing bank with regards to the duration of the credit refunds.SHIPPING POLICY
We will only ship to addresses provided in the billing address or shipping address provided during your order.
Please ensure correct addresses and reachable phone numbers are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses. We will not be liable in the event of an incorrect shipping address being provided and goods are returned to us.
All re-delivery of goods to you will be charged for associated shipping charges which will be disclosed upon request for a second delivery attempt.
If you have any request for change of shipping address, please email us at zipking@glogc.com within 12 hours upon your order submission. If a request for change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.
Orders will be delivered depending on the date selected and traffic condition of the scheduled delivery date.
Once goods are picked up by our shipping partner, the tracking/order ID for the package will be available. Any communication is to be via email/mobile app/sms. For non-tangible products or services, confirmation of order and receipt will be communicated via email/mobile app/sms.Proof of purchase, invoice or delivery order will be available.